Return Policy

Quality Issues

If you encounter any quality issues with your purchase during use, you are eligible for a free return or exchange within 90 days. We will cover all shipping costs for returns due to quality issues. Please contact our customer service team at support@festwholesale.com to initiate the return or exchange process and obtain the correct return address.

 

Order Errors

If you receive the wrong item, you can apply for a return or exchange within 24 hours of receiving your order. We will cover the shipping costs for returns or exchanges due to order errors. Please contact our customer service team at support@festwholesale.com immediately to resolve the issue and obtain the correct return address.

 

Refund Processing

Once your refund request is confirmed and approved by our team, we will process the refund to your original payment method. You can expect to receive the refunded amount within approximately 7 business days. We strive to process refunds promptly to minimize any inconvenience.

 

Customer Responsibility

To ensure a smooth refund process, please provide all necessary information and comply with our return policy guidelines. This includes contacting customer service promptly and ensuring that the items are returned in their original condition. Please do not return orders to the address on the package or website; always use the correct return address provided by our customer service team.

We aim to make your shopping experience with Festwholesale.com as satisfying and stress-free as possible. Should you have any questions or need further assistance, our customer service team is here to help. Thank you for choosing Festwholesale.com.